Product Analyst – Adoption & Enablement

  • * Remote, Chicago, IL, D.C., Houston, TX, Las Vegas, NV, Los Angeles, CA, New Jersey, New York, NY, San Francisco, CA, Washington
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  • Job ID #10129


An established, fast-growing SaaS company that provides data and intelligence to its B2B clients is looking for a Product Analyst.  Their intelligence platform helps streamline the sales process and empowers Sales teams to access reliable decision-maker information, competitor data, and make more accurate sales predictions. The company has a strong stable list of clients and has won awards for its fast growth and excellent corporate culture.

The Product Analyst will have at least 3 years of relevant B2B SaaS experience in product, customer marketing, or analytics. You will be responsible for mapping the journey of customers and trial users through the duration of their subscription to the platform, identifying key opportunities to improve customer experiences, and delivering in-app tours that drive successful outcomes.


  • Design a comprehensive product enablement strategy that drives results across new customer acquisition and retention
  • Deliver weekly reports to key stakeholders detailing product utilization by cohort
  • Implement in-app guides to shepherd users across common obstacles based on their cohort/persona
  • Work with product to identify customer experience improvements
  • Launch successful in-app campaigns that drive feature adoption and retention
  • Manage a best-in-class customer experience program that draws from quantitative data and qualitative input from customer surveys and internal stakeholders
  • Oversee and lead programs designed to achieve 2023 growth plans
  • Develop and track comprehensive metrics reports and advise on the effectiveness and future direction of our customer experience journey


A successful candidate should have proven ability to turn data into action to impact revenue (with examples such as reducing churn, improving trial conversions, and fostering account expansion).

  • Bachelor’s Degree
  • 3+ years B2B experience, SaaS or Media/MarTech preferred
  • Experience with product journey tools (Pendo preferred) and customer relationship management tools (Salesforce preferred); HubSpot a plus
  • Excellent written and oral communication skills; highly organized and self-motivated with a high level of initiative
  • Effective leadership with great communication skills
  • A key member of the team who works effectively across the entire Customer org ensuring we are continuously evolving our approach to maximize results
  • Gets the job done even when the path forward isn’t always straight
  • Works cross functionally with product, customer success and sales
  • Keeps up to date with latest tech and marketing news, launches and product updates as well as regional business news
  • Confident in creating a rapid test and learn environment so that we are continuously evolving our approach to maximize results
  • Able to conceive and deliver unique solutions to challenges; how to succeed when plan A doesn’t fit anymore
  • Always striving to develop themselves both personally and professionally, and will help us achieve our goals in a competitive market



    Required Notification:  Certain states require that job postings indicate a minimum and maximum base salary in an effort to not discriminate – a very worthwhile purpose that Media Recruiting Group supports. MRG’s practices are and have always been non-discriminatory, and jobs are open to all candidates with respect to race, color, religion, national origin, military status, sexual orientation, sex/gender, age, national origin, disability, etc.  That said, companies require that we supply them with candidates with very specific experience, and the commensurate compensation for every job varies.  It is a function of a person’s years of experience, type of experience, skills, knowledge of certain computer programs, etc.  And every job may have a unique requirement.  And every job could come in higher or lower than the range we are given.   We do not control the upper and lower ranges for our clients, so we make a best efforts attempt to include information requested by said states.  In the case of sales people, most time it is also a function of their contacts.  If the job is an analyst, analytical skills and experience matter.  Etc.  This makes stating a reasonable minimum and maximum challenging absent all of this information about a given candidate.  Companies also have other elements of compensation, including but not limited to, commission, bonus, equity, profit sharing, varying levels of healthcare coverage and how much a person would have to contribute to the premium, various perks like continuing education, commuter reimbursement, phone reimbursement, etc. – not included in “salary” as the law states.  Thus, know that anything we note in a salary range does NOT include such other compensation elements.  And, as recruiters, we don’t know what all of those elements are, as we are recruiting for a company, not for ourselves, and they do not brief us as to each benefit.  We are a 3rd party and can only estimate to the best of our knowledge, and thus offer the minimum and maximum salary MRG in good faith believes at the time of the posting the client is willing to pay for the advertised job.

    Qualified by all of the above, for this job with requisite/required  years of the required experience and skills, the minimum and maximum salary is approximated at $100k and $140k respectfully, exclusive of commission, bonus, equity, profit sharing, any element of healthcare coverage, any reference to how much a person would have to contribute to the premium of a healthcare plan, any perks, or other forms of compensation.  Fewer years of experience could bring the base salary lower, and more experience could bring the base salary higher, if the company is willing to increase their salary bands.