Summary:

Our client, an established digital publisher and resource, is seeking a Manager of Account Management.  The successful candidate will be responsible for leading a high-performing team of Account Managers focused on customer retention, growth and overall satisfaction for the Company’s customers.

This position includes directing the development of Account Managers in support of reaching annual retention rate quotas, revenue expansion targets, and maintaining client satisfaction within a specified list of accounts; focusing on the Company’s full suite of products and solutions. The Manager of Account Management will be expected to travel with Account Managers to meet with key decision makers and influencers. Additionally, the Manager of Account Management will be able to map existing solutions to client needs for upsells and collaborate with the Director of Account Management and other key stakeholders within the company to understand and resolve critical issues.

Responsibilities:

• Attract, retain and develop qualified, high performing staff to serve as relationship managers for specified accounts. Manage the divisional areas(s) which assist in identifying new business and in meeting both new and current clients’ needs in a way that ensures client satisfaction
• Provide consultation to employees or directly to clients on program best practices, industry developments and other current and relevant strategic topics
• Provide ongoing consultation on all aspects of program/product/service strategy and incentives
• Accurately manage client billing, revenue and activity forecasting, performance guarantees and annual budget/contract renewals
• Provide regular reports to clients on budget, delivery timelines, activity, evaluation, program/product/service recommendations and strategic plans
• Work with Client Service teams or similar to develop client-specific work-plans
• Monitor the program/product/service delivery to ensure contract requirements and client expectations are met
• Communicate client needs in a timely and effective manner to the Client Service team and any other appropriate departments
• Track projects through completion and implementation
• Directly manage relationships with clients’ other vendor partners as appropriate
• Lead or provide direct support on business development pursuits within the assigned book of business (BOB)
• Identify and sponsor client-specific or BOB research initiatives designed to benefit clients, the organization and the industry at-large
• Serve as a direct support to Sales for new business opportunities
• Serve as sponsor for select strategic projects and product development efforts
• Develop and oversee the implementation of a position business plan to determine strategy and tactics to achieve revenue goals
• Interact with the internal operations group or similar groups to assure an on-time delivery of all projects
• Develop and grow productive relationships with prominent clients by cultivating and overseeing the implementation of revenue-generating opportunities and business relationships and maintaining a strong knowledge of the client’s business objectives and goals and the market in general
• Develop account management team vision and strategy in conjunction with senior leadership and the Group/Division Controller or finance personnel in order to meet sales quotas
• Record all client project time on a weekly or as needed basis as applicable
• Use the time reporting system; signing and reporting all exception time on a weekly basis
• Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner
• Perform responsibilities in a professional manner, meeting the Company’s mission and goals

Qualifications: 

• Bachelor’s degree (B. A.) in a business-related field such as health, communications or business management from a four (4) year college or university required
• Masters Degree (MA) or equivalent preferred
• Experience and/or training in health, account or sales management; or equivalent combination of education and experience with a focus on account management required
• Experience building and managing high-performance individuals and teams preferred

This job is being represented by Media Recruiting Group, the premier recruiters for digital media, AdTech, MarTech, Media SaaS and related companies. In business for more than 25 years, we place quality at the heart of all that we do. Clients include: AdTech companies, Digital Publishers, Digital divisions of Media Companies, SaaS (Software as a Service) / Enterprise, Programmatic… Sell Side Platforms (SSP), Ad Exchanges, Demand Side Platforms (DSP), Marketing Technology companies, Ad Agencies, Data Providers, Aggregators, & DMP’s, Video, Social, Mobile companies, Behavioral Targeting companies, Media Buying Platforms, Lead Generation/Co-Registration companies, Ad Serving Platforms, Rich Media companies.

Required Notification:  Certain states require that job postings indicate a minimum and maximum base salary in an effort to not discriminate – a very worthwhile purpose that Media Recruiting Group supports. MRG’s practices are and have always been non-discriminatory, and jobs are open to all candidates with respect to race, color, religion, national origin, military status, sexual orientation, sex/gender, age, national origin, disability, etc.  That said, companies require that we supply them with candidates with very specific experience, and the commensurate compensation for every job varies.  It is a function of a person’s years of experience, type of experience, skills, knowledge of certain computer programs, etc.  And every job may have a unique requirement.  And every job could come in higher or lower than the range we are given.   We do not control the upper and lower ranges for our clients, so we make a best efforts attempt to include information requested by said states.  In the case of sales people, most time it is also a function of their contacts.  If the job is an analyst, analytical skills and experience matter.  Etc.  This makes stating a reasonable minimum and maximum challenging absent all of this information about a given candidate.  Companies also have other elements of compensation, including but not limited to, commission, bonus, equity, profit sharing, varying levels of healthcare coverage and how much a person would have to contribute to the premium, various perks like continuing education, commuter reimbursement, phone reimbursement, etc. – not included in “salary” as the law states.  Thus, know that anything we note in a salary range does NOT include such other compensation elements.  And, as recruiters, we don’t know what all of those elements are, as we are recruiting for a company, not for ourselves, and they do not brief us as to each benefit.  We are a 3^rd party and can only estimate to the best of our knowledge, and thus offer the minimum and maximum salary MRG in good faith believes at the time of the posting the client is willing to pay for the advertised job.

Qualified by all of the above, for this job with requisite/required  years of the required experience and skills, the minimum and maximum base salary is approximated at $120,000 and $130,000 respectfully, exclusive of any other incentive or any element of healthcare coverage, any reference to how much a person would have to contribute to the premium of a healthcare plan, any perks, or other forms of compensation.  Fewer years of experience could bring the base salary lower, and more experience could bring the base salary higher, if the company is willing to increase their salary bands.