Summary:  

A growing, successful, well-funded cross-channel marketing cloud platform (DSP) powered by machine learning/A.I. is seeking a Director of Client Services. They offer a single dashboard to automate and optimize all campaigns across all digital marketing channels.

 The Director of Client Services will manage an outsourced international team of AdOps and Client Services professionals, in supporting the client campaigns.  This role is client facing… working with clients to support their campaigns and results, and help trouble-shoot any problems.

Responsibilities:

• Manage an international based Client Services and AdOps team and work closely with the offshore leadership team within the CST time zone
• Manage directly or manage the on-site managers who manage the rest of the team
• Oversee all campaign management processes, including campaign timelines, weekly reporting, optimizations, delivering client KPI’s, post campaign analysis, etc.
• Maintain high quality assurance of each completed task for clients and the timely, accurate, and successful delivery of campaigns
• Act as a point of escalation for Sales and AM teams to prioritize issues to resolution
• Work with internal teams to provide clients with proper recommendations and optimization strategies to maximize account growth and retention
• Refine process and work flows as necessary to effectively meet all contractual obligations with clients
• Provide regular recaps for internal teams, reviewing campaigns and outlining areas for potential revenue growth and/or areas for improvement
• Maintain strong team culture, and expand the team as required to ensure clients are properly supported

Qualifications:

• Commensurate years of experience in ad operations, campaign management, or media-buying in an adtech, agency environment or DSP
• Experience working with and managing offshore teams
• Strong client-facing or customer success skills – personable, outgoing, and positive, with the ability to work with challenging or difficult customers in a professional manner
• Understanding of ad networks, demand-side platform or DSP, exchanges, and the cross-channel knowledge (Social, Search and Programmatic)
• A history of consistently meeting and exceeding objectives
• Ability to work well in a cross functional team environment; team player with a strong work ethic
• Exceptional analytical and communication (both verbal and written) skills
• Driven to succeed, highly motivated
• Excellent project management and time management skills
• Salesforce proficiency and comfortability preferred
• Proficient with Microsoft Office (Word, Excel and PowerPoint) required
• Bachelor’s degree preferred

Required Notification:  Certain states require that job postings indicate a minimum and maximum base salary in an effort to not discriminate – a very worthwhile purpose that Media Recruiting Group supports. MRG’s practices are and have always been non-discriminatory, and jobs are open to all candidates with respect to race, color, religion, national origin, military status, sexual orientation, sex/gender, age, national origin, disability, etc.  That said, companies require that we supply them with candidates with very specific experience, and the commensurate compensation for every job varies.  It is a function of a person’s years of experience, type of experience, skills, knowledge of certain computer programs, etc.  And every job may have a unique requirement.  And every job could come in higher or lower than the range we are given.   We do not control the upper and lower ranges for our clients, so we make a best efforts attempt to include information requested by said states.  In the case of sales people, most time it is also a function of their contacts.  If the job is an analyst, analytical skills and experience matter.  Etc.  This makes stating a reasonable minimum and maximum challenging absent all of this information about a given candidate.  Companies also have other elements of compensation, including but not limited to, commission, bonus, equity, profit sharing, varying levels of healthcare coverage and how much a person would have to contribute to the premium, various perks like continuing education, commuter reimbursement, phone reimbursement, etc. – not included in “salary” as the law states.  Thus, know that anything we note in a salary range does NOT include such other compensation elements.  And, as recruiters, we don’t know what all of those elements are, as we are recruiting for a company, not for ourselves, and they do not brief us as to each benefit.  We are a 3^rd party and can only estimate to the best of our knowledge, and thus offer the minimum and maximum salary MRG in good faith believes at the time of the posting the client is willing to pay for the advertised job.

Qualified by all of the above, for this job with requisite/required  years of the required experience and skills, the minimum and maximum salary is approximated at $90,000 and $115,000 respectfully, exclusive of commission, bonus, equity, profit sharing, any element of healthcare coverage, any reference to how much a person would have to contribute to the premium of a healthcare plan, any perks, or other forms of compensation.  Fewer years of experience could bring the base salary lower, and more experience could bring the base salary higher, if the company is willing to increase their salary bands.