Client Success Manager

  • * Location Flexible, Chicago, IL, Los Angeles, CA, New York, NY
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  • Job ID #10229


A fast-growing, exciting AdTech company focused on Social Media and Advanced TV advertising is looking for a talented and experienced Client Success Manager to join our team.  As a Client Success Manager, you will play a critical role in ensuring the success of our clients by understanding their business objectives, translating them into company solutions, and guiding our internal team and clients to achieve success. You will have a client experience mindset and will be responsible for campaign oversight, teaching clients how to use the platform effectively, and leveraging your deep understanding of the platform to drive strategic outcomes. Your primary role is to drive your clients’ adoption and usage of the company platform. Your ability to identify opportunities and threats, take urgent action, and optimize client learning will be crucial in this role.


  • Cultivate a client experience mindset, understanding what it means for a client to be successful and guiding both the team and clients toward achieving success
  • Translate client business objectives into solutions, aligning the platform’s capabilities with client needs
  • Identify opportunities and threats in client campaigns and immediately take appropriate action to maximize positive outcomes and mitigate risks
  • Provide oversight and guidance on client campaigns to ensure they lead to success and meet client objectives
  • Educate and train clients on how to effectively use the company platform, empowering them to leverage its features and capabilities
  • Demonstrate a deep understanding of the company platform and its functionalities, using this knowledge to optimize client strategies and outcomes
  • Apply a strategic mindset to develop innovative approaches and solutions that drive client success and generate business growth
  • Continuously optimize client learning by identifying areas for improvement and implementing relevant strategies and initiatives
  • Foster strong relationships with clients, serving as a trusted advisor and building long-term partnerships


  • Strong client experience mindset, with the ability to understand and guide clients toward achieving success
  • DCO (Dynamic Creative Optimization), Ad-Tech Ad-Ops or Ad-Server experience
  • Programmatic experience a strong plus
  • Proven experience in translating client business objectives into actionable solutions
  • Ability to identify opportunities and threats and take prompt action with a sense of urgency
  • Campaign oversight experience, ensuring that client campaigns lead to success
  • Proficient in teaching clients how to use platforms effectively, delivering training and support as needed
  • Deep understanding of the platform and its functionalities
  • Strategic mindset, with the ability to develop innovative approaches and solutions



    This job is being represented by Media Recruiting Group, the premier recruiters for digital media, AdTech, MarTech, Media SaaS and related companies. In business for more than 25 years, we place quality at the heart of all that we do. Clients include: AdTech companies, Digital Publishers, Digital divisions of Media Companies, SaaS (Software as a Service) / Enterprise, Programmatic… Sell Side Platforms (SSP), Ad Exchanges, Demand Side Platforms (DSP), Marketing Technology companies, Ad Agencies, Data Providers, Aggregators, & DMP’s, Video, Social, Mobile companies, Behavioral Targeting companies, Media Buying Platforms, Lead Generation/Co-Registration companies, Ad Serving Platforms, Rich Media companies.

    Required Notification:  Certain states require that job postings indicate a minimum and maximum base salary in an effort to not discriminate – a very worthwhile purpose that Media Recruiting Group supports. MRG’s practices are and have always been non-discriminatory, and jobs are open to all candidates with respect to race, color, religion, national origin, military status, sexual orientation, sex/gender, age, national origin, disability, etc.  That said, companies require that we supply them with candidates with very specific experience, and the commensurate compensation for every job varies.  It is a function of a person’s years of experience, type of experience, skills, knowledge of certain computer programs, etc.  And every job may have a unique requirement.  And every job could come in higher or lower than the range we are given.   We do not control the upper and lower ranges for our clients, so we make a best efforts attempt to include information requested by said states.  In the case of sales people, most time it is also a function of their contacts.  If the job is an analyst, analytical skills and experience matter.  Etc.  This makes stating a reasonable minimum and maximum challenging absent all of this information about a given candidate.  Companies also have other elements of compensation, including but not limited to, commission, bonus, equity, profit sharing, varying levels of healthcare coverage and how much a person would have to contribute to the premium, various perks like continuing education, commuter reimbursement, phone reimbursement, etc. – not included in “salary” as the law states.  Thus, know that anything we note in a salary range does NOT include such other compensation elements.  And, as recruiters, we don’t know what all of those elements are, as we are recruiting for a company, not for ourselves, and they do not brief us as to each benefit.  We are a 3rd party and can only estimate to the best of our knowledge, and thus offer the minimum and maximum salary MRG in good faith believes at the time of the posting the client is willing to pay for the advertised job.

    Qualified by all of the above, for this job with requisite/required  years of the required experience and skills, the minimum and maximum base salary is approximated at $50k and $125k respectfully, exclusive of any other incentive or any element of healthcare coverage, any reference to how much a person would have to contribute to the premium of a healthcare plan, any perks, or other forms of compensation.  Fewer years of experience could bring the base salary lower, and more experience could bring the base salary higher, if the company is willing to increase their salary bands.