Client Services Lead

  • * Location Flexible, D.C., New York, NY
  • |
  • Job ID #10196


An exciting, growing Digital Publisher in the news vertical is looking for a driven, experienced Account Manager to build advertising revenue. The Digital Publisher’s content includes both national and global news, presenting the most important stories of our time.

The Account Manager will collaborate with our Revenue, Events, and other relevant teams to develop and lead project plans for media campaigns, custom content, and events. This individual will lead and guide their seamless execution.


 Overall Account Management

  • Planning and executing projects as assigned
  • Manage and execute programs from start to finish, including both pre-sale and post-sale planning
  • Key liaison between client/agency partners and internal teams for all production and execution related to a program
  • Possesses an understanding of the capabilities and production needs for content, media, experiential, and live event program components in order to ensure thorough scoping
  • Ability to quickly respond to shifting project needs or issues with a solution-oriented mindset
  • Assists with daily scheduling, resource management, and coordination of all project variables
  • Manages day-to-day of projects as assigned, including creating program toolkits, and building program timelines
  • Maintains and organizes project folders, manages team notifications and meetings
  • Works ensure appropriate staffing is secured for each project and develops RACIs for those projects
  • Maintains project plans, milestones, and roadmap

Day to Day Account Management

  • Takes into account the context of the program in order to effectively drive the prioritization, definition and sequencing of work, and to identify risks and dependencies
  • Capable of managing interrelated, multi-disciplinary, multi-platform projects requiring dedicated coordination and oversight and is known for stress-free launches, program transitions, and program kick offs
  • Increased self-direction and ability to operate across a program independently, with less oversight
  • Is an effective time manager of meetings; keeps the pace on track; has meeting agendas
  • Has developed a reputation as a strong and trusted project and program manager
  • Communicates with leadership, notifying them of potential issues and working across teams to resolve them before they become project-threatening
  • Intuitive and effective communicator with internal teams and with clients, articulating issues concisely (in a timely manner), using the most appropriate medium and is able to effectively set and manage internal and external expectations
  • Is seen as a leader and an asset in internal meetings as well as client meetings and ensures the right people are in the room for key decisions
  • Persistent in the face of roadblocks; dispatches them efficiently, pulling in others as necessary
  • Summarizes meetings with concise written notes that capture key discussion points, creative suggestions, and action items; holds team accountable for action items
  • Responsible for ensuring that teams and stakeholders know the right things at the right time


  • Capable of leading the execution of midsize to large, complex, integrated client programs with multiple stakeholders, while prioritizing financial health, clear communication and operational process; experience managing complex, multi-location, and multidisciplinary projects
  • Strong understanding of Project Accounting
  • Commensurate relevant experience
  • Takes responsibility and ownership of their work
  • Feels accountable and knows how to ask questions and learn from mistakes
  • Able to communicate in a clear, consistent, and transparent manner
  • Ambitious, proactive and solution-obsessed
  • Demonstrated experience managing initiatives
  • Proven project/program management skills, with ability to prioritize



    Required Notification:  Certain states require that job postings indicate a minimum and maximum base salary in an effort to not discriminate – a very worthwhile purpose that Media Recruiting Group supports. MRG’s practices are and have always been non-discriminatory, and jobs are open to all candidates with respect to race, color, religion, national origin, military status, sexual orientation, sex/gender, age, national origin, disability, etc.  That said, companies require that we supply them with candidates with very specific experience, and the commensurate compensation for every job varies.  It is a function of a person’s years of experience, type of experience, skills, knowledge of certain computer programs, etc.  And every job may have a unique requirement.  And every job could come in higher or lower than the range we are given.   We do not control the upper and lower ranges for our clients, so we make a best efforts attempt to include information requested by said states.  In the case of sales people, most time it is also a function of their contacts.  If the job is an analyst, analytical skills and experience matter.  Etc.  This makes stating a reasonable minimum and maximum challenging absent all of this information about a given candidate.  Companies also have other elements of compensation, including but not limited to, commission, bonus, equity, profit sharing, varying levels of healthcare coverage and how much a person would have to contribute to the premium, various perks like continuing education, commuter reimbursement, phone reimbursement, etc. – not included in “salary” as the law states.  Thus, know that anything we note in a salary range does NOT include such other compensation elements.  And, as recruiters, we don’t know what all of those elements are, as we are recruiting for a company, not for ourselves, and they do not brief us as to each benefit.  We are a 3rd party and can only estimate to the best of our knowledge, and thus offer the minimum and maximum salary MRG in good faith believes at the time of the posting the client is willing to pay for the advertised job.

    Qualified by all of the above, for this job with requisite/required  years of the required experience and skills, the minimum and maximum salary is approximated at $85k and $100k respectfully, exclusive of commission, bonus, equity, profit sharing, any element of healthcare coverage, any reference to how much a person would have to contribute to the premium of a healthcare plan, any perks, or other forms of compensation.  Fewer years of experience could bring the base salary lower, and more experience could bring the base salary higher, if the company is willing to increase their salary bands.