Client Services Administrator
- * Remote, Chicago, IL, D.C., Houston, TX, Las Vegas, NV, Los Angeles, CA, New Jersey, New York, NY, San Francisco, CA, Washington
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- Job ID #10099
Summary:
A leading, international, business-to-business Media group focused primarily in the Financial Services sector is seeking a Client Services Administrator. We publish titles in both print and online, are a leading provider of electronic data, and run an extensive portfolio of conferences, seminars, and training courses for financial markets.
Responsibilities:
- Research, verify and update contacts in Salesforce to ensure that are identified correctly for both existing and prospective members
- Process contracts for renewal and new members
- Work with SDM & ED on RFPs and RFP templates and PowerPoint slide decks
- Facilitate quarterly prospect mailings through Salesforce Pardot. Process includes setting up draft prospect notes in Pardot, loading and sending target lists, and tracking effectiveness of campaign
- Manage, research, and re-send bounce backs in timely and efficient manner
- Assist in updating marketing materials for memberships sales – both digital and written brochures
- Prepare sales materials, help organize and manage the logistics of client meetings
- Provide backup and logistical support to sales team while they are on the road
- Call preparation & research organize and assemble sales material for client meetings
- Expense reports
Qualifications:
- Salesforce (CRM) knowledge of Pardot a plus
- Strong organizational, time management, communication, and people management skills
- Ability to troubleshoot problems, communicate with different constituencies, and juggle competing priorities
- Ability to quickly transition from working independently to working collaboratively if need be
- Experience with Microsoft Outlook and Office (Word, Excel, PowerPoint) and Adobe Acrobat
- Knowledge/experience with NetSuite a plus
Required Notification: Certain states require that job postings indicate a minimum and maximum base salary in an effort to not discriminate – a very worthwhile purpose that Media Recruiting Group supports. MRG’s practices are and have always been non-discriminatory, and jobs are open to all candidates with respect to race, color, religion, national origin, military status, sexual orientation, sex/gender, age, national origin, disability, etc. That said, companies require that we supply them with candidates with very specific experience, and the commensurate compensation for every job varies. It is a function of a person’s years of experience, type of experience, skills, knowledge of certain computer programs, etc. And every job may have a unique requirement. And every job could come in higher or lower than the range we are given. We do not control the upper and lower ranges for our clients, so we make a best efforts attempt to include information requested by said states. In the case of sales people, most time it is also a function of their contacts. If the job is an analyst, analytical skills and experience matter. Etc. This makes stating a reasonable minimum and maximum challenging absent all of this information about a given candidate. Companies also have other elements of compensation, including but not limited to, commission, bonus, equity, profit sharing, varying levels of healthcare coverage and how much a person would have to contribute to the premium, various perks like continuing education, commuter reimbursement, phone reimbursement, etc. – not included in “salary” as the law states. Thus, know that anything we note in a salary range does NOT include such other compensation elements. And, as recruiters, we don’t know what all of those elements are, as we are recruiting for a company, not for ourselves, and they do not brief us as to each benefit. We are a 3rd party and can only estimate to the best of our knowledge, and thus offer the minimum and maximum salary MRG in good faith believes at the time of the posting the client is willing to pay for the advertised job.
Qualified by all of the above, for this job with requisite/required years of the required experience and skills, the minimum and maximum salary is approximated at $75k and $80k respectfully, exclusive of commission, bonus, equity, profit sharing, any element of healthcare coverage, any reference to how much a person would have to contribute to the premium of a healthcare plan, any perks, or other forms of compensation. Fewer years of experience could bring the base salary lower, and more experience could bring the base salary higher, if the company is willing to increase their salary bands.