Summary:

One of the top, most respected Digital Media companies in the Health & Wellness space is seeking an Account Manager.  Working in tandem with the Strategic Sales Director, the Account Manager is a critical client-facing team member who drives client satisfaction and revenue through seamless delivery of service across multiple platforms and products such as email, lead generation, display, and integrated programs. By developing a deep understanding of clients’ ROI / CPA goals, marketing strategy, and demographics, the Account Manager helps clients and Sales partners develop, execute, optimize and up-sell digital campaigns crossing integrated programs.

Responsibilities:

The individual that will succeed in this role will have experience driving client engagement, on-boarding new customers and agencies, leading campaign strategy, and ensuring that clients achieve optimal results against their goals by improving KPIs through a variety of mechanisms. Strong time management, organization, presentations skills, cross-group collaboration, and thought leadership skills are all critical.

• Clear, concise communication to internal teammates and clients/agencies
• Lead cross-functional teams in support of client goals, including delivery, operations, media, CX and content
• Balance client needs with our goals while maintaining a positive consumer experience
• Proactive management of client program performance to maximize profitability while achieving high-quality results
• Provide resolution of customer issues and manage/escalate concerns as appropriate
• Collaborate on pre-sale proposals and campaign strategies using deep understanding of client requirements
• Utilize and translate data analytics throughout the sales process (Pre-sale, optimization, up-sell, analysis, and post campaign reporting)
• Provide post sales implementation leadership and support in conjunction with Operations team.
• Establish regular status meeting with clients, prepare and present program performance reports
• Develop and manage account plans. Monitor campaign delivery and performance to make proactive recommendations to improved results
• Receive and assimilate client/agency feedback into updated or revised execution strategies
• Drive performance improvement initiatives based on measurement provided by third-party sources, e.g. Crossix, IQVIA, Comscore Symphony, etc.
• Provide industry insights and use established tools to highlight significant trends
• Contribute efforts towards successful contract renewal and ongoing relationship with Key Accounts
  

Qualifications:

• Experience in client service of digital advertising campaigns (pharmaceutical and/or healthcare experience preferred)
• BA/BS degree from an accredited college/university or relevant industry experience with client campaigns in digital advertising
• Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
• Strong communication skills with the ability to present to team and cross group members complex business subjects in understandable terms.
• Proficiency using MS Office, MS Power Point, and Excel on a daily basis
• Strong analytical skill-set and ability to effectively use data for strategy
• Infectious passion for teamwork, client service, digital advertising and reaching business results
• Ability to travel to attend client meetings, conferences, seminars and industry events

Required Notification:  Certain states require that job postings indicate a minimum and maximum base salary in an effort to not discriminate – a very worthwhile purpose that Media Recruiting Group supports. MRG’s practices are and have always been non-discriminatory, and jobs are open to all candidates with respect to race, color, religion, national origin, military status, sexual orientation, sex/gender, age, national origin, disability, etc.  That said, companies require that we supply them with candidates with very specific experience, and the commensurate compensation for every job varies.  It is a function of a person’s years of experience, type of experience, skills, knowledge of certain computer programs, etc.  And every job may have a unique requirement.  And every job could come in higher or lower than the range we are given.   We do not control the upper and lower ranges for our clients, so we make a best efforts attempt to include information requested by said states.  In the case of sales people, most time it is also a function of their contacts.  If the job is an analyst, analytical skills and experience matter.  Etc.  This makes stating a reasonable minimum and maximum challenging absent all of this information about a given candidate.  Companies also have other elements of compensation, including but not limited to, commission, bonus, equity, profit sharing, varying levels of healthcare coverage and how much a person would have to contribute to the premium, various perks like continuing education, commuter reimbursement, phone reimbursement, etc. – not included in “salary” as the law states.  Thus, know that anything we note in a salary range does NOT include such other compensation elements.  And, as recruiters, we don’t know what all of those elements are, as we are recruiting for a company, not for ourselves, and they do not brief us as to each benefit.  We are a 3^rd party and can only estimate to the best of our knowledge, and thus offer the minimum and maximum salary MRG in good faith believes at the time of the posting the client is willing to pay for the advertised job.

Qualified by all of the above, for this job with requisite/required  years of the required experience and skills, the minimum and maximum salary is approximated at $80,000 and $100,000 respectfully, exclusive of commission, bonus, equity, profit sharing, any element of healthcare coverage, any reference to how much a person would have to contribute to the premium of a healthcare plan, any perks, or other forms of compensation.  Fewer years of experience could bring the base salary lower, and more experience could bring the base salary higher, if the company is willing to increase their salary bands.